OrbitSupport
Answers to common questions. Can’t find what you need? Email us and we’ll get back to you, usually within a day.
How do I connect my wearable?
Open Orbit, go to Profile › Connected devices and tap your device. WHOOP, Oura and Fitbit connect directly. For Garmin and other watches, turn on Apple Health sharing in that watch’s app and Orbit reads it from there.
My steps or sleep look wrong.
Orbit counts steps from one source per day so nothing is counted twice. If you have several devices, pick your main wearable in Profile › Connected devices. Also note Orbit’s day runs 4 AM to 4 AM, so late nights count toward the day before.
I forgot my password.
On the sign-in screen, enter your email and tap “Forgot password?”. Open the email on your iPhone and tap Reset password to choose a new one.
I didn’t get my confirmation email.
Check your spam folder for an email from noreply@orbitrecovery.app. Trying to sign in sends a fresh link if your email isn’t confirmed yet.
How do I delete my account and data?
In Orbit, go to Profile › Delete account. This permanently deletes your account and everything stored with it. Data in Apple Health isn’t affected.
Is Orbit medical advice?
No. Orbit gives general wellness suggestions. Talk to a healthcare professional before big changes to your diet or exercise.
Contact us
Questions, bugs or feature ideas are all welcome.